Payment Options and Cancellations

Our guests can choose to pay with a card or cash, there is a 3.5% convenience fee if a card payment is made. You can also give us a call at 757-604-9051 if you want to pay with cash.

If you must cancel an appointment, please kindly give us 24 hours’ notice. FULL CHARGES APPLY in the event of a missed appointment or the cancelation notice isn't given in a timely manner.  

If you must cancel an appointment which was made within 24 hours, please kindly give us 3 hours notice. FULL CHARGES APPLY in the event of a missed appointment or the cancelation notice isn't given in a timely manner.   

Please give us a notice by PHONE CALL or TEXT MESSAGE, WE DO NOT ACCEPT EMAIL OR ONLINE MESSAGES FOR CANCELLATION/RESCHEDULE/LATE ARRIVAL NOTICE. 

If you must reschedule an appointment, please kindly give us 24 hours' notice. FULL CHARGES APPLY in the event of a missed appointment or the rescheduling notice isn't given in a timely manner.   

If you must reschedule an appointment which was made within 24 hours, please kindly give us 3 hours' notice. FULL CHARGES APPLY in the event of a missed appointment or the rescheduling notice isn't given in a timely manner.

Please give us a notice by PHONE CALL or TEXT MESSAGE, WE DO NOT ACCEPT EMAIL OR ONLINE MESSAGES FOR CANCELLATION/RESCHEDULE/LATE ARRIVAL NOTICE. 

IF YOU ARE LATE FOR YOUR APPOINTMENT, WE RESERVE THE RIGHT TO TRIM THE TIME OF YOUR SERVICE.  FULL CHARGES WILL APPLY. 

Please give us a notice by PHONE CALL or TEXT MESSAGE, WE DO NOT ACCEPT EMAIL OR ONLINE MESSAGES FOR CANCELLATION/RESCHEDULE/LATE ARRIVAL NOTICE. 

If you didn't hear our response right away or reach us outside of our business hours, please make sure you leave a voice mail and a text message right after your call (please do both), this is to make sure you have proof of contacting us about your appointment at a certain time, we will process your Late Arrival/Reschedule/Cancellation request as soon as we get to it.   

If you called us multiple times and no one has answered your phone calls yet, please make sure you leave a voice mail and a text message(please do both) stating your Late/Arrival/Reschedule/Cancellation request, We DO NOT credit missed calls history as your Late Arrival/Reschedule/Cancellation request since we don't know the purpose of your call at that time, a clear statement of your Late Arrival/Reschedule/Cancellation request through voice mail and text message will be appreciated to avoid any confusions.

Your timing will be credited as the time you reach out to us, not the time we get back to you. Our staff will personally contact you via text and phone call to help you with your appointment.